Staff will respond to service requests during the published business hours. DoIT guides technology solution delivery and support for the agencies in the executive branch of state government. If you receive an email or text requesting that you verify personal information, it is best to go directly to the site instead of clicking on links. State of Illinois | Upward Mobility: Home Related Resources ATSR Guide Telecom System Specialists All incidents reported to DoITwill be captured in the DoIT service management ticketing system and addressed according to the. Get a Digital ID Reset Password Are you unable to recall your Digital ID user name or password? Report a Problem Manage Passwords Request a Service Employees who already have a state-issued laptop (or other device) from the State of Illinois (SOI) that uses the NetMotion or Cisco AnyConnect VPN client, should use this option. The IL ACTS SAP ERP application is a cloud based solution designed to support and integrate almost every functional area of the following business processes: procurement of goods and services, finance, accounting and human resources. More information is posted on the DoIT Remote Work page. General questions can be emailed to DoIT.Helpdesk@Illinois.gov. - Someone is available 24/7 to take your call and forward the issue to the appropriate staff/team as quickly as possible. -Staff will escalate to management as required. Avoid opening attachments or clicking links from delivery services. Illinois National Electronic Disease Surveillance System (I-NEDSS) 217-785-7165. . TTY Support Line: 866-277-5669 All employees have access to free, confidential behavioral health resources through the Employee Assistance Program or Personal Support Program to speak to a professional if you need to talk. Benefit Choice is open thru the end of May 2020. If this feature is not listed, it may not be enabled. Agencies who have adopted Office365 can access these resources by going to The Department of Information Technology (DoIT) was created with the legal authority to manage and coordinate all technology resources in the executive branch of government. 2020 has already seen record numbers of phishing attempts, malware hacks and other social engineering schemes. It is especially important during this time that employees adhere to information security best practices and remain focused on cyber hygiene efforts. 1-866-324-5553 TTY, 2023 Illinois Department of Human Services. If you are suddenly having issues connecting from home and suspect that your device at the office needs to be awakened, please call the DoIT Service Desk at 217-524-3648 or 312-814-3648. A Governance, Risk and Compliance module (GRC) is included which not only manages user access but also any risks associated with segregation of duty conflicts.. Find all your public health related information at one secure site. State of Illinois - Digital ID - Non-resident menu Please be sure to review "tips and best practices" such as, protecting passwords, not opening attachments or clicking on links unless you are confident in the content and sender. We recommend a reboot or restart at least twice a week to help with connectivity and to remain current on all recommended system updates. TheNetwork/Telecom SupportDeskserves Stateagencies, boards, commissions, universities, Offices of the Illinois House and Senate and Constitutional Officers. If they are asking for information from you, be safe and exit the email or text. Cyber Best Practices document for more information on this topic. This will provide users with access to the standard Microsoft Office suite through a web browser (Word, Outlook, etc.). State of Illinois Digital ID Login Self-Service password recovery allows users to quickly and efficiently restore access to their own account without the need to contact the helpdesk or wait on system administrators. Make sure you are getting up from your desk/table for breaks to move around during the work day. 800-323-4769. If you previously had remote access, but are now unable to connect, please try the following before contacting the help desk:Restart You Home ComputerClear your browser (clear the history in your browser or cache)If possible, use Chrome rather than Microsoft Edge. Interested agencies not included in the initial implementation can contact the Il ACTS Program Director, Remember to get some exercise each day. Customer Service Representatives available to assist in completing IT and Telecommunication service requests or address incidents, Electronic incident and service request reporting interface, Standardized Service Management ticketing system, Electronic response and resolution notifications, Tier 1 incident diagnosis/resolution and escalation to Tier 2 support. We ask that employees be aware of crafty methods to "phish" for information and if an email sender doesn't look familiar, don't open the email. The resource documents on this page provide information and instructions for employees to establish remote working capabilities. Electronic Request for Recipient Identification Numbers (e-RIN) It looks like your browser does not have JavaScript enabled. Please turn on JavaScript and try again. Digital ID Login Authentication Required Remember user name The State of Illinois Digital ID/PKI provides an enterprise-wide infrastructure to facilitate electronic government services. Phishing attempts are on the rise and one simple click can put the entire organization at risk. Tara.Kessler@illinois.gov. IDHS Office Locator. Illinois Department of Innovation & Technology If you are not a resident of Illinois, or do not have a state issued ID you can also use this email for assistance. If you are experiencing speed and connection issues when working remotely, check out the FAQs on the Remote Work page for tips on how to decrease the bandwidth demand in your home. TheNetwork/TelecomSupportDesksupports all components of Telecommunications services including voice services (i.e., voice mail, TDD/TTY, Enterprise VoIP, 800 service, etc. Note: This system is intended for personal user accounts only. Go to your account on the trusted website to see if your account needs any attention or additional information. Examples: Google Chrome, Microsoft Edge Authentication Required Remember user name If you have a State of Illinois issued laptop to work from home you should be using NetMotion or AnyConnect. For instructions on how reset your password while working remotely visit: remote work FAQs. To begin the password recovery process, choose one of the following options. Visit the DoIT Remote Work page and Remote Work FAQs for additional suggestions. Going forward, this portal is your primary way of requesting DoIT technology assistance (submitting an IT ticket). Here is the fix. FOIA Contacts - Illinois Customer Service Center (CSC) Springfield: 217-52 4-DoIT (217-524-3648) Chicago: 312-81 4-DoIT (312-814-3648) Standard Support Service Hours Monday - Friday 8 a.m. - 5 p.m. Open a Ticket Manage Passwords Self-Service password recovery allows users to quickly and efficiently restore access to their own account without the need to contact the helpdesk or wait on system administrators. The Illinois Department of Innovation & Technology (DoIT) is committed to assisting State of Illinois employees in transitioning their work responsibilities from the office to home settings (where approved by their agency) in order to continue essential services for the residents of Illinois. Maintain currency and effectiveness of service management processes, Maintain currency of staff support competencies, Provide the Service Desk ticketing system for use to capture, assign, track and resolve technical incidents and requests, Provide 24/7 system availability and staffing for the DoIT Service Desk service, Provide instruction and training on product use, Notifyagencies ofserver issues that may impact or interrupt performance, Monitor usage and maintain statistics and data for Service Level Agreement verification and other management purposes, ProvideTier 1 support to include performing initial incident diagnosisand troubleshooting steps to identify the cause and resolution of the incident, Provide escalation of complex incidents to Tier 2 support, Develop and implement agency governance to ensure staff compliance with DoIT incident reporting and request requirements. In most cases, home WiFi access is likely faster than a Personal Hotspot and should be utilized as the first preference. IDHS: DDD Communication - September 18, 2020 Here is a Job Aid to help you complete this step: Job Aid Creating IES A/D ID (docx) After steps 1 - 3 have been completed, submit a DHS or HFS Access Request Form for each staff person that will access IES. There is no right to privacy when accessing or using this system or any of its components. This is an established remote access option for approved users and instructions to log in remotely can be found in the resource documents. If unavailable, employees with state-issued cell phones may also have the ability to use a Personal Hotspot, which is a feature to enable local WiFi internet access to other devices. The use of the electronic survey method provides clear and consistent instructions for completing the survey and guarantees that all employees have equal access to the survey. Fees pertaining to this service are distributed among other Enterprise servicesinaccordancewithsupport. Users working from home should perform regular resets of work PCs. Chicago: 312-814-DoIT (312-814-3648) Remote Work - Collaboration Tools - illinois.gov Also, DoIT FOIA does not answer general questions about DoIT. Support: Report a Problem. Please turn on JavaScript and try again. If your FOIA request seeks public records that are not related to DoIT, please locate the appropriate State Agency . Please remember to practice good cyber security during this time of heightened public health alerts. March 27, 2020Please be aware of proper disconnection procedures when using Citrix Remote Access, so as not to shut down your in-office computer connection. This will prevent unidentified telephone connections (i.e. We are working through all the requests for assistance and will get to you as quickly as we can. Follow the procedures here. State of Illinois Digital ID Login The restart should be done at the end of the work day to allow the PC to restart and update. See below for a complete listing of all the reminders for making working from home easier. The needs of the residents of Illinois remain top priority in developing collaborative solutions to service delivery. To Reset Your Password or Unlock Your Account by Phone: Please call the Illinois Department of Innovation and Technology Service Desk [217-524-DoIT (3648) or 312-814-DoIT (3648)]. Remember not to shut down your PC at the office. TTY Support Line: 866-277-5669 Remote Work Reminders - Collaboration Tools - illinois.gov The registration process for State of Illinois Digital IDs begins here for all users, Industry best practices guide secure service delivery to agencies. Enterprise Desktop Services. Take a walk around the block or walk the stairs in your house. Technician and Administrative accounts should not be registered. Manage External, SPS and RACF Accounts DoIT Identity Management (DIM) can be used to reset passwords and unlock your RACF account used to sign onto Mainframe systems. If you have opened a support ticket and the issue is not yet resolved, please know that we are working through the tickets and will get back with you soon. External Illinois.gov ID Password Reset. #1 Rule = Mute your phone (microphone) when you are not speaking.For general work from home guidance and tips visit the Remote Work site. For guidance and tips regarding Webex meeting tools and more, visit the Reference Materialssection of Remote Work site. First and foremost, we provide services that will endure, and create statewide efficiencies through the use of information technologies energizing government and business. Remote connectivity options are described below in the preferred order of usage for the State of Illinois environment. The State is committed to ensuring those with work disabilities are fairly represented in the state workforce. Error Browser Tip: When selecting which browser to use with the State of Illinois remote connections, it is suggested that employees use Chrome and avoid Edge and Internet Explorer. Recover a Digital ID Did you forget your password? You may have to clear cache/history or reboot the device a few times. Click here to Reset Your Password/Unlock Your Account.You do not need to add @external.illinois.gov at this link. DoIT Service Portal | RI Division of IT - Rhode Island The ITSD team contacts the DoIT Services fulfillment team / technician and their manager to notify them of the escalation and includes the CIO or Group CIO who initiated the escalation. Illinois Jobs; Illinois.gov home page; Employment Opportunities; Community Ambassadors; List of Local Health Departments; July 30, 2020If while working from home and using Citrix Remote Access you are presented with a Citrix Workspace upgrade message, please install the upgrade. If you receive the following message when logging on from home: Resources are unavailable at this time, try again later, it is advised to wait a few minutes and try again. This servicewill be available Monday through Friday8AMto5PM, unless otherwise requested or scheduled. Remember to visit the Remote Work FAQs page prior to calling the DoIT Service Desk for some self-help suggestions that may resolve your issue. From identity management, administration of the statewide network and creating agency resiliency plan. Are you unable to recall your Digital ID user name or password? Remember to visit the Remote Work FAQs page prior to calling the DoIT Service Desk for some self-help suggestions that may easily resolve your issue. Invalid Login ID Please visit the DoIT Remote Work page and Remote Work FAQs for additional suggestions. DoIT offers enterprise tools and applications along with a secure technology infrastructure supported by our network, hosting, telecom and security services teams. Do not call the Departm ent of Innovation and Technology (DoIT) Helpdesk to reset your IDPH Web Portal password. We must all do our part to strengthen cybersecurity. Please reference the Citrix Workspace Upgrade instructions located in the Reference Material section of the Remote Work site for guidance. Instructions if you get back to the office and only 1 monitor is working: Citrix changes display settings. Work orders will be processed after the remote work capabilities are established for End User Computing (EUC)related tickets. It looks like your browser does not have JavaScript enabled. Illinois Department of Innovation & Technology DoIT guides technology solution delivery and support for the agencies in the executive branch of state government. Springfield: 217-524-DoIT (217-524-3648) Chicago: 312-814-DoIT (312-814-3648) Technical Support Week Days (8A-5P, Monday-Friday) Contact the IDPH Helpdesk at 866-220-5247 or via email at DPH.Helpdesk@illinois.gov for Portal access and web-based application support. Welcome | NH Department of Information Technology Springfield: 217-524-DoIT (217-524-3648) Agency - Illinois The email should contain supporting documentation for escalation. IDoIT (@IllinoisDoIT) / Twitter TTY Support Line: 866-277-5669 All past Reminders of the Day are posted out here, as well. Use this link if you need to manage or reset passwords. Given recent events in the news, please remain vigilant and adhere to cyber hygiene best practices, found on this site. Email: ISP.BOI.CUSTOMER.SUPPORT@illinois.gov Questions regarding Digital ID/Enhanced Authentication may be addressed to: Department of Innovation & Technology Customer Service Center/PKI Digital Certificate Hours: Monday - Friday 8:00 am - 5:00 pm Phone: (217) 524-3648 or (312) 814-3648 Email: DoIT.Helpdesk@Illinois.gov call in user 1) from joining the meeting. IDHS: IES Access and Support Center for External Partners Please see the No password resets will be conducted over the telephone by DoIT CSC staff. This site serves as a resource for Illinois state agency employees to establish the necessary access and tools for remote work during the Coronavirus-19 response efforts. May 22, 2020When you log on from home, please log into your PC with the ID that you would use when you are logging on at the office. Visit More Support Links Services Catalog Questions about State of Illinois Digital IDs? All information is to remain confidential and shared only with the appropriate agency-designated Equal Employment Opportunity and/or Affirmative Action Officer (EEO/AA Officer), the agency-designated safety personnel (for emergency evacuation purposes only) and the Illinois Department of Human Rights (for compliance purposes). For security purposes, the ability to copy from office to home, save from office to home or print from office to home has been disabled.April 6, 2020. Staff will respond to service requests during the published Business Hours. * Indicates a required field Company Contact Name Address Enter full address Street, City, State, Zip Select option 1 (computer related issue) and then choose option 2 (Digital ID support). Email: DoIT.Helpdesk@illinois.gov Customer Service Center (CSC) Springfield: 217-52 4-DoIT (217-524-3648) Chicago: 312-81 4-DoIT (312-814-3648) Standard Support Service Hours Monday - Friday 8 a.m. - 5 p.m. Many of you are approaching the time to reset your user password. Is a program bug keeping you from being able to accomplish your work? Start here to begin the State of Illinois Digital ID registration process for non-Illinois residents. For additional self-help tips and FAQs, please visit the Remote Work FAQs page. Grace B. Hou, Secretary. If you registered for your State of Illinois Digital ID using an Illinois driver's license or ID card, choose Illinois residents. Register and Activate a Digital ID If you have already mailed in your notarized application, use the reference number and authorization code you received to complete your non-resident registration. August 11, 2020Please remember when using Citrix Remote Access to use a browser and the RA.illinois.gov address, instead of the Citrix Workspace App. Best Practice for joining audio for a Webex Meeting:Have the meeting call you, via the Call Me button or connect via your computer, by clicking Call Using Computer. http://www.office.com/. TheIT Service Deskconsists of representativesthat collectively possess broad expertise and years of experience delivering customer support. Read the FAQ. Best Practice for joining audio for a Webex MeetingHave the meeting call you, Call Me or connect via your computer Call Using Computer. This system is for authorized users and official business only. If you have a student in your life who is performing online learning, be sure to check out ISBEs website to learn more about the free resources available to assist districts, teachers, and parents. Requests for Information Technology Services must be submitted by your agency appointed Agency Technology Service Requesters (ATSR's). Provide justification or business need for the escalation. Please think twice before you click and remember that phishing attempts can be reported directly to DoIT.Security@illinois.gov or via the Phish Alert tool in Outlook. If you are using a personal device to work from home you should be using Citrix Remote PC Access. user.name@illinois.gov) and may be prompted for multifactor authentication if already configured for their agency. If they are asking for information from you, be safe and exit the email or text. Verify senders of texts, email and phone calls. The scope of the CSC includes: The IT Service Desk is the initial point of contact for requesting new IT services or reporting technical problems with existing DoIT supported services. Science, Technology, Engineering, Arts, and Mathematics (STEAM) - DoIT has a vested interest in the development of a digitally literate workforce that cultivates creativity and advances all areas of STEAM. IDHS: CSA Tracking System Digital ID registration - Illinois Were you able to access something, but now can't? The Federal Trade Commission has issued recommendations for how you can take action right now. If you are having issues connecting via Citrix today, please first clear your browser history/cache and restart your HOME PC. IDPH Web Portal - Illinois Report all suspicious activity to DoIT.Security@illinois.gov. If you previously opened a ticket with the Service Desk for this issue there is no need to open an additional ticket. DoIT Identity Management Accounts Details for how to report and escalate issues to the DoIT team. Someone from . The ITSD team creates a work log entry including the provided information. The device allows for remote access and does not require any additional configuration. It is recommended that a reboot or restart be done at least twice a week to help with connectivity and to remain current on all recommended system updates. There are many FREE Apps and online/virtual options available at this time. Support Overview - doit.illinois.gov DoIT Help Desk Springfield: 217-524-DoIT 217-524-3648 Chicago: 312-814-DoIT 312-814-3648 TTY: 866-277-5669 Email: DoIT.HelpDesk@Illinois.gov After making yourself familiar with the information provided on this page please click on the login button below to begin the survey. SRS of Illinois If you do not find an answer to your question in this document, please contact the DoIT Help Desk at 1-217-524-3648 or 1-312-814-3648 (TTY number 866-277-5669) (during the hours of 7:30 a.m. and 5:00 p.m. CT, if possible) or contact your agency CIO for assistance. Many of you are approaching the time to reset your user password. Employees may logon with their state credentials (e.g. Be wary of emails and texts, even from your favorites like Apple, Amazon and Target. Review "tips and best practices" such as, protecting passwords, not opening attachments or clicking on links unless you are confident in the content and sender. The IT Service Processing team contacts the DoIT Services fulfillment team / technician and their manager to notify them of the escalation and includes the CIO or Group CIO who initiated the escalation. both Illinois residents and out-of-state users. PDF FREQUENTLY ASKED QUESTIONS: EMPLOYERS - Illinois Then follow the steps below for the download. This will prevent unidentified telephone connections (i.e. Grace B. Hou, Secretary IDHS Office Locator. May 13, 2020If you receive the following message when logging on from home: Resources are unavailable at this time, try again later, it is advised to wait a few minutes and try again. CataloguedL^ dL^ BOOKMOBI x !_ &v + 0 5 D I M/ P TM W ] e n} v"~{$&(F*,. 02 468:>J . DoIT Acting Secretary & State CIO Brandon Ragle kicks off the month of April as Innovation & Technology Month. Support: Report a Problem, Service Request Submitter (no spending authority), Agency Technology Service Requester (with spending authority), Subject: Escalation Request REQ Ticket #. DoIT Identity Management Accounts - xxSupport - illinois.gov IDHS Office Locator. If you are using the Citrix Workspace App, you run the risk of not connecting. Contact Information. Join online communities to share files, discussions, calendars and more. The team is working to identify and resolve the issue as quickly as possible, so there is no need to open a ticket with the Service Desk. We also recommend clearing your cache/history periodically. More information is posted on the this page. For easy remote access to your Outlook email from any device, try office.com. Use this link if you need to manage or reset passwords. May 15, 2020The Remote Work site is always available for assistance for your Work from Home (WFH) needs. These are examples of when a helpdesk ticket is needed. An Agency CIO or Group CIO may email DoIT.Helpdesk@illinois.gov or call the IT Service Desk (ITSD) to initiate an escalation. Category: Appointments of ATSRs require asignature by your agency head, Liz McCombLiz.Mccomb@illinois.gov(O): 217-782-1490 (C): 217-685-9898, Beth PruittBeth.Pruitt@illinois.gov(O):217-558-7129(C):217-993-1441, Springfield: 217-524-DoIT (217-524-3648) Stop before you open an attachment from these bad actors, as you could be introducing an infection to your device. View the DoIT Products Catalog for a comprehensive list of hardware, software and telecom devices available to state agencies for purchase. For more information visit the Remote Work Health and Wellness page. Note: Moving forward, well be sending Remote Reminders as needed when there is remote work news or information to share. For additional self-help tips, please visit Remotework.illinois.gov. The assigned DoIT Services fulfillment team / technician contacts the Customer and copies the CIO or Group CIO with an update and an estimated time of completion. Login to Survey Now that we are into the routine of working remotely, many of our meetings and daily responsibilities are virtual. Instead go to your account on the trusted website to see if your account needs any attention or additional information. Question: I am encountering problems when performing functions in the States new SAP Enterprise Resource Planning (ERP) system (e.g., logging in, processing a voucher, resetting my password). IDHS: External Illinois.gov Accounts Answer: If you are experiencing issues with the SAP system or have questions about how to perform certain tasks, please contact the IL ACTS Support Hotline (Toll Free: 1-855-994-9096), operational weekdays from 7:00AM-6:00PM, or submit a support request online through the Send an email message to the DoIT Help Desk technicians at DoIT.HelpDesk@illinois.gov requesting that your password be reset. Your message will need to include your name, the name of your agency, your User ID and a phone number you can be reached at. within the next 2 hours. This issue is most likely due to settings that can be fixed remotely, preventing this from becoming a reoccurring problem. Help Me Grow. Together, we can build a strong cyber defense for the State of Illinois. For additional remote access details visit the Remote Work FAQs. The Customer Service Center serves as an enterprise Service Desk and provides assistance and information necessary to order new products and services, report problems, request information, and/or seek general assistance.
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